(as set out in the EU’s General Data Protection Regulation (GDPR) and applicable legislation governing the protection of personal data)
PRVA-K Klinika za male živali d.o.o.
Gorkičeva ulica 6, 1000 Ljubljana
Phone: +386 (0)1 200 51 80
The personal data controller respects your privacy and is obliged to act with due diligence and in accordance with applicable regulations on the protection of personal data when collecting, storing and processing personal data. We need your consent to use, store and process the personal data that you have entrusted to us.
Consent to the protection and processing of personal data
Personal data, their collection in use coincide with the general terms and conditions of our business, so we ask you to carefully read the rules in the terms and conditions.
Personal data and purpose of processing
For registrations, the controller uses a strict system of prior approval of use of e-mail addresses (i.e. an opt-in system), meaning that you will be sent e-mails only if you explicitly agree that you wish to receive electronic notices – i.e. with your clear and unambiguous consent (in accordance with the General Data Protection Regulation – GDPR).
If you would like to receive electronic notices (e-newsletters, special offers, advice, notices of events, etc.) we need your explicit consent before you click on the confirmation button on the form on the website.
When you complete and submit the online form you are sending the controller the following contact information:
– First name
– E-mail address
– Telephone number
We use the contact information that you provide when you send in the online form exclusively for notification about new features and for personalisation of notices (linking to social platforms such as Facebook, AdWords, etc.), if you gave us consent to do so.
You give your consent to the processing of your personal data when you click on the confirmation button on the online form. You can withdraw your consent at any time, by sending a request to the controller via e-mail. If you withdraw your consent we will no longer use your personal data to send notices about content. Withdrawals of consent shall not affect the lawfulness of the processing of your personal data during the time prior to the withdrawal of consent.
Type of data collected on the website:
- Full name
- Company name and tax identification number (business users)
- Shipping address and billing address
- Phone number
- Data on purchases, payments, and refunds
- Information linked to your profile and use (e.g. last product views, frequent purchases)
- Wish lists, selected categories
- Technical data (e.g. IP addresses, cookies)
The data can be edited in the section My Profile.
In order to complete the online purchase, we transfer your personal data to our trusted partners, i.e. delivery services that ensure the successful execution of the order and its delivery. Your personal data shall never be disclosed to unauthorized third parties.
With your express consent, you allow us to use the personal data that you provide upon making an online order for the purpose of executing your orders, sending newsletters, providing personalized notifications (integration with social platforms such as Facebook, AdWords, etc.), profiling customers (customer-tailored offers), for the purposes of the Loyalty Club, and for monitoring shopping habits. Your data shall be anonymized and used only for the purpose of ensuring smooth order processing and shall not be disclosed to a third party. The data controller shall bear no responsibility in the event of malicious hacking of the IT system.
In case of any issues or ambiguities related to using the website, the controller reserves the right to contact the user via telephone or email.
You may withdraw your consent at any time by sending a withdrawal request to the data controller by email. In case of withdrawal of consent, we shall not use your personal data for the purpose of notifications (newsletters, special offers, tips, information on events, etc.); at your request, your profile will be deleted. The withdrawal of consent shall not affect the lawfulness of personal data processing during the time before the withdrawal.
Personal data storage period
Our website also collects the data about your usage of our website and our web services. With our tool for the analysis of the website we can, for example, gather information about which website you came from, which browser and key words you used to find us, which pages you visited on our website and which browser add-ons, as well as width and height your browser uses. Besides that, we gather the standard information, which browser sends to each visited website, for example IP address, browser type and language, access time and website addresses. All these data are collected for the statistical purposes of our website only.
TYPE OF COOKIES USED ON THIS WEB PAGE
1. Strictly necessary cookies
Such cookies enable the usage of components strictly necessary for the proper functioning of the web page. Without those cookies services, which you would like to use on this web site, would not function properly (for example: log in, safety …).
2. Performance cookies
Those cookies collect the data about the users’ behavior on the web page. Their function is to improve the performance components of the web page (for example: which web pages are most frequently visited …). Those cookies do not gather information which could be used for the identification of the user.
3. Functionality cookies
Those cookies enable the web page to remember some of your settings and options (user name, language, region …) and provide advanced, personalized functions. Such cookies can enable tracking of your actions on the web page.
4. Advertising or targeted cookies
Those cookies are most frequently used by advertising or social networks (third parties) to show you more targeted advertisements, to limit the repetition of the advertisements or to measure the efficiency of the advertising campaigns. Such cookies can enable the tracking of your actions on the web page.
The benefits of cookies
When using the same device and browser the cookies are exceedingly useful. For example, they can remember your settings, they help us follow how you use our web pages and they adapt the displayed content to your personal interest and needs. The cookies used on our websites do not collect information, which would help us identify you personally. In the table below, you can find main cookies, used on our websites, with an explanation of their purpose.
|SOURCE OF THE COOKIE||NAME OF THE COOKIE||PURPOSE OF THE COOKIE||DURATION||Transmission to third parties|
|Google Analytics||_utma||Used to distinguish users and sessions||2 years||No|
|Google Analytics||_utmb||Used to determine new sessions/visits||30 min||No|
|Google Analytics||_utmc||Session duration||Duration of session||No|
|Google Analytics||_utmz||Stores the traffic source or campaign||6 months||No|
Duration of storage of cookies
This depends on the type of cookie. Session cookies disappear when you close your browser. Persistent cookies expire after several months or even years.
Management and deletion of cookies
By using this website, you agree that the website can store cookies on your computer or mobile device.
The procedure for managing and deleting the cookies differs according to the browser you use. If you would like to know how to do that with a certain browser, you can use the help function in your browser or visit http://www.aboutcookies.org. There you can find step-by-step explanations on how to manage or delete the cookies in most browsers.